At Sal Cleaners, we are dedicated to providing exceptional service with transparent and fair policies. Please review our policies carefully, as they outline essential information regarding booking, payments, cancellations, and more.
Pricing Policy
- Scope-Based Pricing: Our rates are determined by the specific scope of work required for each job. After assessing the needs of the space, we provide a fair and competitive rate. Additional discounts are not available beyond our standard rates.
- Adjustments for Reduced Scope: Should clients choose to reduce the scope of work before the job begins, we will adjust the price accordingly.
- Flexible Payment Options: For added convenience, Sal Cleaners offers payment plans through Affirm and Afterpay, available via Stripe. Customers can select the option that best suits their needs, allowing for flexible payment solutions without compromising on service quality.
Refund Policy
- 24-Hour Issue Resolution: If there are any concerns regarding the quality of our work, please notify us within 24 hours of job completion. We are committed to addressing issues promptly. Refunds are only considered if issues are reported within this 24-hour period.
- Satisfaction Confirmation: Upon job completion, clients are asked to conduct a walkthrough with the cleaning team to confirm satisfaction. During this time, any final touch-ups may be requested.
Client Release Form
Following each job, clients will review and sign a satisfaction confirmation agreement, which includes the following terms:
- Walkthrough Confirmation: I confirm that a walkthrough of the cleaned area(s) was conducted with the cleaning team, and I inspected the work, identifying any areas needing additional attention.
- Issue Resolution: Any issues with the cleaning were immediately addressed and resolved to my satisfaction by the cleaning team.
- Final Acceptance: By signing this agreement, I confirm satisfaction with the quality of work performed, serving as my final acceptance of the services.
Cancellation Policy
- Cancellation Fees:
- A $50 fee applies to cancellations made within less than 48 hours of the scheduled appointment.
- A $100 fee applies to cancellations made within less than 24 hours of the scheduled appointment.
- These fees are non-negotiable unless Sal Cleaners initiates the cancellation.
- Client-Initiated Cancellations During Service:
- If the job is canceled due to client actions (e.g., not answering the door, refusing cleaners access, threats, or harassment), a cancellation fee will apply.
- If a job is underway and is terminated due to client actions, Sal Cleaners will charge the client’s payment method proportionally based on the amount of work completed.
Payment and Booking Policy
- Securing Bookings: A valid credit card is required to secure all bookings. For clients preferring an alternative payment method, we also accept e-transfers, which must be received prior to the scheduled appointment.
- Payment Processing: Credit cards will only be charged after service completion and upon client satisfaction confirmation.
- No "Cash No Tax" Practices: Sal Cleaners does not participate in "cash no tax" practices. We operate as a registered business and claim HST on all transactions and expenses, ensuring full compliance with tax regulations.
Agreement on Payment and Reviews
- Final Payment Terms: Payment is considered final once the service is complete and the satisfaction form is signed. Chargebacks, disputes, or withholding of payment are not permitted.
- Refund Terms: Refunds are not issued after satisfaction confirmation unless in extreme cases determined solely by Sal Cleaners’ management.
- Public Reviews and Feedback: We request clients to communicate any concerns directly with us. Defamatory or slanderous reviews, including on Google Reviews, are not permitted as they may constitute a breach under the Ontario Defamation Act.
Legal Considerations (Ontario, Canada)
- Binding Agreement: By signing the satisfaction confirmation, clients acknowledge that this agreement is a binding contract under Ontario law.
- Dispute Resolution: Any legal disputes arising from our services will fall under Ontario’s jurisdiction and will adhere to local regulations regarding contractual and service obligations.
Thank you for choosing Sal Cleaners. We appreciate the opportunity to serve you and are dedicated to delivering reliable, high-quality cleaning services for your home or business.
