1. What types of cleaning services do you provide?
We offer a range of services, including General (Basic) Cleaning, Deep Cleaning, Post-Construction/Renovation Cleaning, Move-In/Move-Out Cleaning, Airbnb Turnarounds, and Commercial Cleaning.
Our pricing is based on the scope of work required, including the type of cleaning, frequency, and any specific details like appliance interiors or baseboards. We maintain high-quality standards, so we do not discount services; however, we can adjust pric...
We accept all major debit and credit cards, as well as e-transfer and checks for large corporate projects. Please note, we do not accept cash, nor do we engage in "cash no sales tax" practices.
5. How far in advance should I book a cleaning appointment?
Bookings can be made at any time, but for the best availability, we recommend booking at least a day in advance. We also offer same-day services with a small surcharge—please contact us to arrange this.
We charge a $50 fee for cancellations made within 48 hours of the appointment and $100 for cancellations within 24 hours, regardless of the reason. This helps cover the cost of ads, scheduling time, and other arrangements made for your appointment.
We address concerns on a case-by-case basis, offering a re-clean or discount as appropriate. We strongly encourage clients to inspect the property before the cleaners leave and confirm satisfaction.
9. Are your cleaners insured and background-checked?
Yes, we carry a $5 million insurance policy, and all cleaners undergo background checks through the RCMP database and international databases for those who are on work visas or are international students.
We do not offer outdoor cleaning, heavy lifting, exterior window cleaning, or maid services (like cooking or childcare). However, if you have a special request, please let us know, and we may be able to accommodate it.
12. What areas do you serve, and is there an additional travel fee for certain locations?
If we appeared in your search results for “cleaning businesses near me,” then we likely serve your area. For jobs outside our standard service area, we may still travel if the job meets certain criteria.
